Microsoft Dynamics 365 for Customer Engagement

Microsoft Dynamics 365

Based on Microsoft Dynamics we successfully thrive the digitalization in sales, marketing, customer care, and field service for our clients.

 

To thrive in the new world of digital, companies need to be faster and smarter, finding new ways to reach customers at every touchpoint. Organizations also need to further break up silos to improve the overall customer experience and efficiency in sales, marketing and service.

 

Our vision is simple: empower clients to reimagine how they connect and engage with their customers.

 

We help you to redefine your customer’s digital journey. Alongside other technologies, we orchestrate Microsoft Dynamics 365™ and the Power Platform™ so you can improve brand loyalty, customer relationships and a personalized sales process. Together, we create solutions that elevate the human experience!

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Use Cases

Use Cases

Digitalization in sales, marketing, customer care, and field service for our clients.

 

Case Management for a health solutions provider

A large health solutions provider engaged Deloitte Digital to develop a roadmap for a new customer care contact center based on Microsoft Dynamics 365. Deloitte assessed the client’s current support methods and priorities and identified the need for a Contact Center case management solution to better manage customer care activities. In addition, we identified that the client lacked a proper customer engagement strategy and therefore insights into customer care operations. Deloitte Digital developed a customer engagement strategy and provided a great example of digital transformation by implementing an enterprise-wide, cloud-based solution using Microsoft Dynamics 365.

Case Management for a health solutions provider

A large health solutions provider engaged Deloitte Digital to develop a roadmap for a new customer care contact center based on Microsoft Dynamics 365. Deloitte assessed the client’s current support methods and priorities and identified the need for a Contact Center case management solution to better manage customer care activities. In addition, we identified that the client lacked a proper customer engagement strategy and therefore insights into customer care operations. Deloitte Digital developed a customer engagement strategy and provided a great example of digital transformation by implementing an enterprise-wide, cloud-based solution using Microsoft Dynamics 365.

Solutions

Solutions

We offer business advisory and implementation services for all Microsoft Dynamics 365 and Power Platform products.

 

Marketing and Sales Digitalization

We help to digitize your marketing and sales processes. Based on Dynamics 365 we create solutions to increase efficiency and effectiveness for campaigning and digital customer journeys to account- and opportunity management.

Marketing and Sales Digitalization

We help to digitize your marketing and sales processes. Based on Dynamics 365 we create solutions to increase efficiency and effectiveness for campaigning and digital customer journeys to account- and opportunity management.

Customer Service Digitalization

We help to digitize your customer care and field service. Based on Dynamics 365 we create solutions to improve the customer experience by orchestrating omni-channel case management, self-service portals, chat-bot solutions.

Customer Service Digitalization

We help to digitize your customer care and field service. Based on Dynamics 365 we create solutions to improve the customer experience by orchestrating omni-channel case management, self-service portals, chat-bot solutions.

Customer engagement solutions

We help to build custom apps for use cases beyond classical CRM. Based on PowerApps and PowerAutomate we build low-code apps that integrate with other Microsoft products and 3rd Party applications such as Salesforce or ServiceNow.

Customer engagement solutions

We help to build custom apps for use cases beyond classical CRM. Based on PowerApps and PowerAutomate we build low-code apps that integrate with other Microsoft products and 3rd Party applications such as Salesforce or ServiceNow.

Our Project

Our Project

SYSMEXHEALTHCARE COMPANY

Harmonizing Sales and Marketing at Sysmex Europe using MS Dynamic 365
MORE DETAILS

SYSMEXHEALTHCARE COMPANY

Harmonizing Sales and Marketing at Sysmex Europe using MS Dynamic 365
MORE DETAILS

Contact

Helmut Burckhardt Picture
Helmut Burckhardt
Partner