Medallia

Medallia

Reimagine the

customer experience.

Customers are constantly changing their behavior. They expect a seamless experience while interacting with your brand across all touchpoints. Companies have to reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities. We can help you understand and manage your customers' experiences at every touchpoint to deliver remarkable experiences instantly. Capturing experience signals created on daily journeys, in person or digital, combined with the right AI technology, will allow you to reveal personalized and predictive insights that can drive loyalty and business results

 

Omni-Channel Data Capture and Engagement (CX)

Drive loyalty at every point of the customer journey. Capture and analyze signals, gain a 360° view of their journey, predict behavior and create experiences that keep customers wanting more.

 

Create products your customers love (Product Experience)

Listen to your customers. Understand usage, collect in-product feedback, and test concepts to build products that meet—and exceed—customer needs.

 

Empower your employees (Employee Experience)

Help your employees and your organization to react in the right manner at the right time. Gain insight into the experience across the employee lifecycle and improve it.

 

Strategy Development

Understand the performance across the entire customer journey through analysis of the as-is situation, the touchpoints, and interactions as well as the employee experience.

 

Implementation and integration

Implement the platform in your existing IT landscape and integrate it with your sales, service, and other applications, and use data management and APIs to enable real-time data sharing across the enterprise.

 

Administration

Match the setup of the platform to your organizational structure, configurate individual programs and reporting structures, data access and permissions.

 

 

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Contact

thilo-thoebbens-partner
Thilo Többens
Partner