Digital Customer
The magic that happens when sales, marketing and service fall in the hands of digital architects.
We drive digital transformation projects with the use of professional applications to help businesses better operate and communicate. Our solutions simply leverage customer interaction by using the right information in the most efficient way.
In a marketplace where customer expectations and regulations quickly change, we help our clients become more competitive and agile by transforming their IT architecture, processes and organization. Using strategy, design and implementation, we develop holistic omni-channel customer engagement solutions to empower them and redefine how they connect and engage with their customers. We use our industry knowledge and smart market solutions to future-proof even some of the world’s most future-forward companies.
Use Case
More customer proximity for sales, marketing and service through the implementation of different types of software in an agile way.
Stepping into the digital future of manufacturing
To solve the business challenges of a manufacturing customer, the business model must change from a traditional manufacturer, to an as-a-service company. We enable this change through technical implementation that includes a physical pump, middleware and an IoT platform, as well as Salesforce as CRM. The Salesforce CRM application is enhanced with Cloud4M – Deloitte Digital’s own accelerator for the manufacturing industry, which features a variety of pre-built components. This ensures you detect and fix any issues before your customers even notice them.
Stepping into the digital future of manufacturing
To solve the business challenges of a manufacturing customer, the business model must change from a traditional manufacturer, to an as-a-service company. We enable this change through technical implementation that includes a physical pump, middleware and an IoT platform, as well as Salesforce as CRM. The Salesforce CRM application is enhanced with Cloud4M – Deloitte Digital’s own accelerator for the manufacturing industry, which features a variety of pre-built components. This ensures you detect and fix any issues before your customers even notice them.
Design and implementation of a process-streamlining global sales and service solution
Challenge: replace the outrunning legacy CRM system with a cost effective, quickly adaptable and scalable CRM solution. Answer: an agile, responsive and efficient implementation and adaptation. We start with a phase-wise rollout and the scaling of the solution for the global one. We implement localization with each rollout to deliver a single view on customers across multiple geographies, streamlined communication and collaboration across the client’s locations and segments. Using Salesforce Service Cloud and case management processes improve transparency and collaboration at various lifecycle stages of the case.
Design and implementation of a process-streamlining global sales and service solution
Challenge: replace the outrunning legacy CRM system with a cost effective, quickly adaptable and scalable CRM solution. Answer: an agile, responsive and efficient implementation and adaptation. We start with a phase-wise rollout and the scaling of the solution for the global one. We implement localization with each rollout to deliver a single view on customers across multiple geographies, streamlined communication and collaboration across the client’s locations and segments. Using Salesforce Service Cloud and case management processes improve transparency and collaboration at various lifecycle stages of the case.
Solutions
We leverage customer interaction through efficiency and having the right information available at the right time.
Sales & Service Transformation
Our technology experts are passionate about creating great digital customer experiences based on SAP C/4. This software, which connects sales people and customers, can streamline business processes, optimize efficiency and transparency across sales units, and achieve a unified customer experience.
Sales & Service Transformation
Our technology experts are passionate about creating great digital customer experiences based on SAP C/4. This software, which connects sales people and customers, can streamline business processes, optimize efficiency and transparency across sales units, and achieve a unified customer experience.
Salesforce
With Salesforce we can redefine your connection with customers, suppliers and partners to create engagement, preference and brand loyalty. Our network of member firms work with forward-thinking companies to reimagine and build solutions across every step of the customer journey.
Salesforce
With Salesforce we can redefine your connection with customers, suppliers and partners to create engagement, preference and brand loyalty. Our network of member firms work with forward-thinking companies to reimagine and build solutions across every step of the customer journey.
Assets & Solution Group
The Assets & Solution Group allows our network of member firms to offer clients assets and app-enabled services that are an extension of the Salesforce platform across key industry sectors and functional areas. This natural evolution in a long-standing, industry-leading relationship with Salesforce is enhanced by the global experience of our Salesforce practice.
Assets & Solution Group
The Assets & Solution Group allows our network of member firms to offer clients assets and app-enabled services that are an extension of the Salesforce platform across key industry sectors and functional areas. This natural evolution in a long-standing, industry-leading relationship with Salesforce is enhanced by the global experience of our Salesforce practice.
AMS / Digital Foundry
We help our clients set up or scale up their operations to drive efficiencies, accelerate innovation and be more agile to respond to market demands and competition. We run, maintain and enhance important business platforms for our clients on a recurring basis as long-term partners.
AMS / Digital Foundry
We help our clients set up or scale up their operations to drive efficiencies, accelerate innovation and be more agile to respond to market demands and competition. We run, maintain and enhance important business platforms for our clients on a recurring basis as long-term partners.
The Lead
Christian Eissner
Offering Leader Digital Customer
Our solutions leverage the interaction with customers by being more efficient and having the right information available as of need - this is how we ensure relevance.
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