Customer Transformation and Experience

The art of true Digital Transformation in a constantly evolving world.
Customer Transformation and Experience

Digital Transformation is all about future-proofing a business. It starts with defining each client’s ambition and then figuring out the advantages they can add to their existing or new business models.

 

We translate strategies into tangible solutions within 4 months. Our guiding principle is “Show me, don’t tell me.” Through close collaboration with our clients in cross-functional teams we foster agile ways of working and establish a digital native mindset in our clients’ organization.

 

Use Cases

Use Cases

The heart of our expertise is our approach towards customer interaction, core capability building, and business model disruption.

 

Digital Technology and Operating Model Transformation

Digital transformation of a traditional media company from the definition of a global technology strategy and target operating model, to the development and implementation of various initiatives.

Digital Technology and Operating Model Transformation

Digital transformation of a traditional media company from the definition of a global technology strategy and target operating model, to the development and implementation of various initiatives.

Service Improvement

Lead design research, ideation workshops and concept tests in order to shape a customer-validated and ready-to-develop prototype for a new SME insurance service.

Service Improvement

Lead design research, ideation workshops and concept tests in order to shape a customer-validated and ready-to-develop prototype for a new SME insurance service.

Digital Sales and After Sales Transformation

Support digital transformation in reimagining the sales and after sales customer journey and system landscape, establishing an E-Commerce channel and introducing the agency model for wholesale and end consumers.

Digital Sales and After Sales Transformation

Support digital transformation in reimagining the sales and after sales customer journey and system landscape, establishing an E-Commerce channel and introducing the agency model for wholesale and end consumers.

New Business Models

With our lean startup approach including rapid prototyping and the development of a minimum viable product (MVP) we validated a completely new business model for an oil company in the Middle East.

New Business Models

With our lean startup approach including rapid prototyping and the development of a minimum viable product (MVP) we validated a completely new business model for an oil company in the Middle East.

Projects

Our Projects

ANONYMOUSGLOBAL MEDIA COMPANY

Digital & Technology in the Media Industry

ANONYMOUSAEROSPACE COMPANY

Communication Goes Through Digital Transformation

ANONYMOUSAUTOMOTIVE MANUFACTURER

Digital Customer Engagement Management

ANONYMOUSGLOBAL MEDIA COMPANY

Digital & Technology in the Media Industry

ANONYMOUSAEROSPACE COMPANY

Communication Goes Through Digital Transformation

ANONYMOUSAUTOMOTIVE MANUFACTURER

Digital Customer Engagement Management
Solutions

Solutions

We help our clients conquer the digital world by accompanying them every step of the way - from defining their ambition, to delivering tangible solutions.

 

Digital Customer Interaction

Integrated customer experience and business strategy to demonstrate value at every touchpoint.

Digital Customer Interaction

Integrated customer experience and business strategy to demonstrate value at every touchpoint.

Digital Customer Disruption

Customer-centric development of new products, new business models, organizations, and ecosystems.

Digital Customer Disruption

Customer-centric development of new products, new business models, organizations, and ecosystems.

Digital Customer at Core

Supportive capability building for strategy enablement, organizational steering, and process optimization.

Digital Customer at Core

Supportive capability building for strategy enablement, organizational steering, and process optimization.

Service Design

Research to explore context, Design Thinking & Prototyping to create innovative ideas and first “touchable” solutions, Lean Startup / Minimal Viable Product to test business hypothesis.

Service Design

Research to explore context, Design Thinking & Prototyping to create innovative ideas and first “touchable” solutions, Lean Startup / Minimal Viable Product to test business hypothesis.

Leaders

The Lead

Steffen Legler

Service Line leader of Deloitte Digital Germany and of the Customer Transformation & Experience Offering

We are not only excited to create strategies but also know how to bring them to life. For that, we combine technical expertise with creative excellence.

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